Skip to main content

Community support

We do our best to assist users running Xen Orchestra from the sources on our community forum (you can also chat with the community on Discord). However there's no guarantee you will receive a solution (from us or the community), nor any guarantee on a timeframe. Usually we are responsive, but keep in mind that if you need production level support, you should consider subscribing to our XOA offers.

warning

If you installed your XO from a 3rd party script (any method outside our official documentation), please report your issue first on the 3rd party script repository. We can't waste time debugging 3rd party installers that very often lag behind our own deployment methods and fall out of date.

Current version​

With Xen Orchestra from the sources, you can check your current commit hash in the About section. It compares your commit to the tip of master, and tells you directly if you are behind:

https://your-xo/v5/#/about
The About view of a sources install: your commit, the current master commit, and a warning when you are behind
The About view of a sources install: your commit, the current master commit, and a warning when you are behind
tip

You can also compare your hash to the current commit list in our GitHub repository.

Report a bug​

warning

Before reporting a bug, please check that your current version is up-to-date with the latest commit on master! See the Current version section above.

If you have issues with XO installed from the sources (via GitHub), please always first:

  1. update your XO to the latest master commit (see how-to in the dedicated section) and retest again
  2. if the issue persists, double check you have all the requirements checked from the installation section and test again
  3. then, if you still experience problems, remove and rebuild from scratch

Only after that, you can go to the dedicated forum to ask about your problem.

tip

If you want a consistent and tested solution for using Xen Orchestra, we strongly advise using our preconfigured and validated Xen Orchestra Virtual Appliance.

Feature requests​

The best way to submit a feature request is to:

  1. Post your idea on feedback.vates.tech, explaining why you need it.
  2. Discuss it on the forum to gather feedback and support from other users.
  3. Wait for the feature to be released!
tip

Obviously, XOA users get a higher priority to get new features, since they contribute directly to the project with a subscription. However, your feedback/ideas are always welcome, and the more popular the feature request is, the higher the chances it will be added!