Support and licensing
To run a self-diagnosis or open a secure support tunnel from your XOA, see Troubleshooting.
Xen Orchestra runs in a controlled and tested environment thanks to XOA (the Xen Orchestra virtual Appliance). This is the only way to get pro support. Any account with a registered XOA can open tickets from its personal space on account.vates.tech.
Professional support is delivered through the Vates VMS bundles, which cover your whole stack: XCP-ng, Xen Orchestra and the support itself. Higher tiers include faster ticket response times and cover more features: see the plans and response times.
XOA Free support
With the free version of the Xen Orchestra Appliance (XOA free), you can open private support tickets and we will do our best to assist you. However, this support is limited and is not guaranteed in regards to response times or resolutions offered.
Community support
While Xen Orchestra is free and Open Source software, supporting and developing it takes a lot of effort. If you are considering using Xen Orchestra in production, please subscribe to one of our professional support plans.
Read more in the dedicated section for community support.
Licensing and purchase
Everything commercial lives in one central place, the Vates docs, so it is always current:
- Vates VMS bundle overview: what each bundle includes.
- Pricing and available add-ons: including XO Proxy and other add-ons.
- Applying Xen Orchestra licenses: bind a license to your XOA.
- Migrating licenses: move a license to another appliance.
- Account management: invoices, payment methods, and your personal space.
- Contact and quote requests: for purchase departments and quotes.